This Privacy Policy explains how Solvintel ("Solvintel", "we", "us", "our") collects, uses, stores, shares and protects personal information when you visit solvintel.com (the "Website") or contact us through it. Solvintel is a technology consultancy registered as a Micro, Small and Medium Enterprise (Udyam) with the Government of India, and operates from No. 20, Kuyavar Street, Ammapet, Thanjavur, Tamil Nadu 614401, India.
By using the Website you agree to the practices described here. If you do not agree, please do not use the Website or submit your information through it.
1. Information we collect
Information you give us
| Where | What we collect |
|---|---|
| "Send Us a Message" contact form | First name, last name, email address, organization name, and the content of your message. |
| Newsletter subscription | Your email address. |
| Email, phone or WhatsApp | Your name, phone number or WhatsApp number, email address, and anything you choose to share in the conversation. |
Information collected automatically
When you load the Website, our hosting provider and your browser exchange standard technical data, such as your IP address, browser type and version, device type, operating system, pages requested, referring page, and date and time of the request. This data is generated by ordinary web server operation and is used for security, reliability and troubleshooting.
The Website does not currently run third-party advertising trackers or analytics scripts. If we add analytics in future, we will update this policy before doing so.
Information we do not collect
We do not ask for, and you should not send us through the Website, payment card details, bank account numbers, government identity numbers, passwords, health information or other sensitive personal data. We do not knowingly collect information from children under 18.
2. How we use your information
- To reply to your enquiries and prepare proposals, quotations and project discussions.
- To send newsletters and updates, only to people who subscribed, and to stop when they unsubscribe.
- To operate, secure and improve the Website and prevent spam, abuse and fraud.
- To meet legal, tax, accounting and regulatory obligations under Indian law.
- To establish, exercise or defend legal claims.
We process your information on the basis of your consent (when you submit a form or subscribe), to take steps you request before entering a contract, and to comply with legal obligations. We do not sell your personal information, and we do not use it for automated decision-making that produces legal effects on you.
3. Who we share it with
We share personal information only where needed:
- Service providers that help us run the Website and our communications, including Google (Firebase hosting, Gmail and related Google services), Zoho (business email hosting) and WhatsApp (if you contact us there). These providers process data under their own terms and security practices.
- Professional advisers such as accountants and legal counsel, under confidentiality duties.
- Authorities when required by law, court order or a lawful government request, or to protect rights, safety and security.
- A successor entity if Solvintel is merged, acquired or restructured, in which case this policy will continue to apply to your data unless you are notified otherwise.
4. International transfers
Our service providers may store or process data on servers outside India, including in the United States. By submitting information you understand that it may be transferred to and processed in those locations, and we rely on the providers' security commitments to protect it.
5. Cookies
The Website uses only what is strictly necessary to deliver pages and, where applicable, to remember basic display behaviour in your browser. It does not set advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; the Website will continue to work.
6. How long we keep information
- Contact form messages and email correspondence: up to 3 years after our last communication with you, or longer if needed for an active project, contract or legal obligation.
- Newsletter email addresses: until you unsubscribe.
- Server and security logs: typically up to 90 days.
- Invoices and accounting records: as long as Indian tax and company law require.
When information is no longer needed, we delete or anonymise it.
7. Security
We use reasonable security practices appropriate to our size and the nature of the data, including HTTPS encryption in transit, access limited to the people who need it, and the security controls of our hosting and email providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the relevant authority as required by law.
8. Your rights
Under the Digital Personal Data Protection Act, 2023 and other applicable law, and to the extent they apply to you, you may:
- Ask for a summary of the personal data we hold about you and how we use it.
- Ask us to correct inaccurate or incomplete data, or to update it.
- Ask us to erase your data when it is no longer needed for the purpose it was collected for.
- Withdraw your consent at any time. Withdrawal does not affect processing done before it, and we may still retain data we are legally required to keep.
- Unsubscribe from the newsletter using the link in any email or by writing to us.
- Nominate another person to exercise your rights if you die or become incapacitated.
- Make a complaint about how we handle your data.
If you are in the United Kingdom, European Economic Area or a US state with its own privacy law, you may have additional rights under that law. Write to us and we will honour them where they apply.
To exercise any right, email info@solvintel.com from the address you used with us. We may ask you to verify your identity, and we aim to respond within 30 days.
9. Third-party links
The Website links to third-party services such as WhatsApp and client websites. We do not control them and are not responsible for their privacy practices. Please read their policies before sharing information with them.
10. Children
The Website is intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the latest revision. Material changes will be posted on the Website, and continued use after an update means you accept the revised policy.
12. Contact and Grievance Officer
Grievance Officer: Solvintel
Address: No. 20, Kuyavar Street, Ammapet, Thanjavur, Tamil Nadu 614401, India
Email: info@solvintel.com
Phone: +91 93859 13133
We acknowledge privacy complaints within 48 hours and aim to resolve them within 30 days.